Frequently Asked Questions
To order any of our naming packages, visit the 'Services' section of our website, select the package that best suits your needs, and click 'Order Now'. Follow the prompts to complete your purchase.
We accept all major credit cards through Stripe. This secure payment options are provided at checkout to ensure your transaction is safe.
Yes, you can upgrade your package at any time. Please contact our support team to assist you with the upgrade process and any additional charges that may apply.
Every seal or gemstone bracelet is made of natural stone, so when you received your product, which may be different from the pictures, but please believe that we will select the best stone for you to make.
All digital files, including your naming documentation and font styles, are delivered via email in PDF and PNG formats. You will receive your files within 5 business days of your order confirmation.
Customized stamps require 7-14 days for production, and bracelets take 5-7 days to prepare before shipping. After preparation, items are shipped via express delivery, with shipping times typically ranging from 5-10 business days, depending on your location.
Yes, we offer international shipping. Please note that shipping rates and delivery times vary depending on the destination country.
The Chinese names we provide are suggested based on linguistic and cultural research. They are intended for personal or business use but do not guarantee trademark or legal protections.
Due to the personalized nature of our services, refunds are not available once work has commenced on your naming package.
Our gemstone bracelets are crafted from quality materials. However, we do not provide certification for gemstones.
You can request a cancellation within 24 hours of purchase. Please contact our customer service promptly to process your cancellation. Requests after 24 hours may not be accepted due to the commencement of customization.
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Contact Us For More Information
For any other questions, please don't hesitate to reach out to our customer service team through our website's contact form. We're here to assist you!
Frequently Asked Questions
To order any of our naming packages, visit the 'Services' section of our website, select the package that best suits your needs, and click 'Order Now'. Follow the prompts to complete your purchase.
We accept all major credit cards through Stripe. This secure payment options are provided at checkout to ensure your transaction is safe.
All digital files, including your naming documentation and font styles, are delivered via email in PDF and PNG formats. You will receive your files within 5 business days of your order confirmation.
The Chinese names we provide are suggested based on linguistic and cultural research. They are intended for personal or business use but do not guarantee trademark or legal protections.
Due to the personalized nature of our services, refunds are not available once work has commenced on your naming package.
You can request a cancellation within 24 hours of purchase. Please contact our customer service promptly to process your cancellation. Requests after 24 hours may not be accepted due to the commencement of customization.
Please note we will not be able to refund the full amount due to Stripe payment gateway deduct commission from the transaction.
Contact Us For More Information
For any other questions, please don't hesitate to reach out to our customer service team through our website's contact form. We're here to assist you!
